F.A.Q's

HIRING A CHRISTMAS TREE

  • What size tree can I hire?

    Grand and gorgeous 3m Christmas tree 2.4m trees and 2.2m Christmas. All are full, branch style trees. 4m formal conical trees are ideal for hotel lobbies and small shopping centres.

  • What is included in the hire fee for a Christmas tree?

    Our rates include delivery, setup, dismantle and take away. They also include all decorations and lights in your chosen colours. Gift boxes or tree skirts under the tree are not included as standard, they can be added for approximately R1500.

  • When can I hire a Christmas tree?

    We hire our Christmas trees all year around for both short and long term hires. For special functions and film shoots please call us to discuss daily rates. For traditional Christmas holiday hiring periods, we typically deliver trees any time from the third week of November. You choose the date and our uniformed staff will be there to install when you're ready.

  • When will you pick up the Christmas tree?

    Nominate a pick up date when you place your order and we will confirm your pick up date along with your hire confirmation -. Pick up does not include Christmas day.

  • I only need the Christmas tree for one night – is that possible?

    Of course - many of Cape Town’s venues have dealt with Trendy Trees and we liaise with them and you, to ensure we set up and pack down at a convenient time to the event. Please contact us for the latest rates on one-night hire as these do change depending on how much notice we have.

  • Can I choose my colours?

    Absolutely! We can put together a unique tree for you, typically at no extra cost. We have even set up rainbow Christmas trees that will knock your socks off. If you have specific colour requirements, please give us as much notice as possible and we will do our best to accommodate.

  • How do I pay?

    While we do offer PayFast and credit card payment options via this website, you can also request an invoice instead when you check out and EFT the payment (which many of our customers do). Alternatively you can pay via Credit Card, Snap Scan or over an extended period using MobiCred or PayJustNow payment options. A deposit is required to secure the order and all invoices must be paid prior to setup date

  • How long does set up take?

    We setup on site and the time taken to setup a tree depends on the size ordered - our smallest trees take approx. 1.5 to 2 hours whereas the large 4m Conical tree is pre-decorated and assembled on site.  If multiple trees are being setup for an event, please let us know so we can roster additional staff for the setup

  • What are the trees like?

    All Trendy Trees’ Christmas trees are of the highest quality available whether for rent or for purchase.  We do not use cheap plastic trees, just the highest quality faux-trees money can buy. When fully fluffed you will not be able to see through the tree. They are truly incredible to look at !

  • Do you hire out fresh trees?

    Yes we do! We offer Proudly Western Cape Spekboom plants in two sizes. They are delivered to your door pre-decorated & lit with fairy lights. Spekboom plants have roots and can be planted into bigger pots or into your garden. And first to market in 2022 we are offering Spruce Christmas trees both decorated and undecorated options. Call us for information. The fresh Spruce trees are freshly cut but do not have roots, so can not be planted.

How can help you?

If you're not too sure what to get, drop us an email, will advise on the best collection

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Need help urgently

We're only a call away for emergencies. Please note emails are always best, however we will assist on calls as best as possible

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F.A.Q's

BUYING A TREE

  • How do I choose the best tree for me?

    The 2.4m Christmas tree is ideal for most homes and offices. If you have double volume or a slightly higher than standard ceiling the 3m tree will fit in and it is truly spectacular.

  • How will the Christmas tree be delivered?

    Your Christmas tree will be couriered to you in a box. The metal stand holds 3 to 5 sections of the tree (depending on the size you have purchased). Your box can be reused to store your tree in after the holidays.

  • What happens if I don’t like the Christmas tree when it arrives?

    If for any reason the tree is not suitable, we will swop for another size or colour if we have stock or collect the tree and you will receive a full refund. If there is no defect we might need to charge a small collection fee. Call us – we want you to be happy with your purchase.

  • How do I put up the Christmas tree?

    • Open your Christmas tree box and keep it. • Place the metal stand where you would like the tree to be positioned (with a little room to move all around it). • Place the first piece of the Christmas tree into the stand (it typically has a point at the end of the metal pole, but not always). • It is worth putting in the extra time and effort to open up each of the branches on bendy wire so that when you put on lights and decorations, they are all in the right place. • Once all the branches are open put the next section on and keep going. NOTE: when you put up the tree for the first time it will shed and a few tips (bits of branches) might come lose. We take this into account and have allowed for it, so don't worry too much.

  • How long will my Christmas tree last?

    FAUX TREES: If you pack your tree away carefully every year, it will last 20 years or more. REAL FRESH CUT SPRUCE TREES: Try to keep your tree out of drafts and top up the water daily, it will last for the entire holiday season.

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