Trendy Trees Warranty Policy

Trendy Trees Warranty Policy

For warranty related questions and warranty replacements, please contact us 082-267-5201

Product returns within the warranty period must first be approved by Trendy Trees. Once the warranty return has been shipped back, it will be inspected to determine if it falls under the warranty coverage. The product will then be repaired or replaced at Trendy Trees discretion. A refund is not offered for warranty returns. Replacement product or a credit are offered at Trendy Trees’ discretion. In the event that an item cannot be repaired or replaced, then a product credit will be offered that can be used for future purchases.

If the product was purchased within the last 90 days, Trendy Trees will issue cover shipping.  If the product was purchased more than 90 days prior, the customer must cover shipping costs.

Trendy Trees warranties only cover product repair, or replacement, and does not cover any labour or other expenses involved with the installation, service or removal of items purchased from us.

Trendy Trees warranties do not cover products that have been subject to accident, neglect, abuse, misuse, Acts of God, or used for something other than their intended purpose. Any modification to the product will void the warranty.

Specific product warranties by product category are outlined below.

LED Christmas Lights

Consumer and Commercial Customer LED Christmas Light Warranty: Trendy Trees’ LED Christmas lights come with a 3 Season Limited Warranty. Trendy Trees warrants to the original buyer for 3 seasons, under normal conditions of use, that our LED Christmas lights will be free from defects in material and workmanship.

This limited warranty does not cover LED light sets that are subject to accident, neglect, abuse, misuse or acts of God. Warranty is void if the lights are used beyond normal seasonal usage, which is defined as 90 days or less per calendar year. Using the light set with voltage higher than 130 volts will void the warranty. Warranty is only valid for original purchaser and is non-transferable.

For light sets that are used within 2 miles of the ocean, Trendy Trees will warranty the product for 1 season of 90 days or less usage. Due to the corrosive effects of saltwater, the standard warranty does not apply.

For any warranty claims, the product must be sent back to Trendy Trees at the customer’s expense. The product will be checked by our warranty department and if the product is found to qualify for a warranty claim, a replacement product will be sent to the customer at no cost.

Mini LED Warranty

Trendy Trees’ mini LED lights on silver plated copper wire are guaranteed for one season. Both battery and electric versions are extremely delicate and must be handled with care.

 Commercial Christmas Trees

Trendy Trees’ commercial Christmas Trees come with a 3 Year Limited Warranty. The warranty covers the frame, electrical wiring, branches and light sets for 3 holiday seasons. The warranty does not include normal wear and tear, vandalism, accidents, damage from Acts of God, UV fading, improper setup or improper storage. Modifying the tree in any way or adding a tree topper not provided by Trendy Trees, will void the warranty. Seasonal usage cannot exceed 75 days per year between the months of November and January. Outdoor storage of the tree or components will void the warranty.

For failure on light sets or electrical components, replacement components and light sets will be provided along with simple replacement instructions. Labour or labour reimbursement is not provided on light sets and electrical components.

Video documentation is required for frame and branch warranty claims. If video is inconclusive, shipping back to Trendy Trees will be required at the customer’s expense in order for warranty claim to be completed.


Christmas Wreaths, Garlands and Sprays

Trendy Trees’ Christmas wreaths, garlands and sprays come with a 3 Season Limited Warranty. Trendy Trees warrants to the original buyer for 3 seasons, under normal conditions of use, that our wreaths and garlands will be free from defects in material and workmanship.

For failure on light sets or electrical components, replacement components and light sets will be provided. Labour or labour reimbursement is not provided on light sets and electrical components.

This limited warranty does not cover Christmas wreaths and garlands that are subject to accident, neglect, abuse, misuse or acts of God. Warranty is void if the bulbs are used beyond normal seasonal usage, which is defined by Underwriters Laboratory as 90 days or less per calendar year. Using the bulbs with voltage higher than 130 volts will void the warranty. Warranty is only valid for original purchaser and is non-transferable.

For any warranty claims, the product must be sent back to Trendy Trees at the customer’s expense. The product will be checked by our warranty department and if the product is found to qualify for a warranty claim, a replacement product will be sent to the customer at no cost.

 

Commercial Christmas Displays

Trendy Trees’ commercial Christmas displays come with a 3 Year Limited Warranty. The warranty covers the frame, electrical wiring, branches and light sets for 3 holiday seasons. The warranty does not include normal wear and tear, vandalism, accidents, damage from Acts of God, UV fading, improper setup or improper storage. Seasonal usage cannot exceed 75 days per year between the months of November and January. Outdoor storage of the display(s) or components will void the warranty.

For failure on light sets, electrical components, covering material or any other component of the displays, replacement parts will be provided along with simple replacement instructions. Labour or labour reimbursement is not provided.

Video documentation is required most commercial display warranty claims. If video is inconclusive, shipping back to Trendy Trees will be required at the customer’s expense in order for warranty claim to be completed.

Trendy Trees Ornaments

Trendy Trees’ ornaments come with a 2 Season Limited Warranty. Trendy Trees warrants to the original buyer for 2 seasons, under normal conditions of use, that our ornaments will be free from defects in material and workmanship.

This limited warranty does not cover ornaments that are subject to accident, neglect, accidents, abuse, misuse or acts of God. Warranty is void if the ornaments are used beyond normal seasonal usage, which is 90 days or less per calendar year.

This limited warranty does not cover colour fade for non-UV treated ornaments.

For any warranty claims, the product must be sent back to Trendy Trees at the customer’s expense. The product will be checked by our warranty department and if the product is found to qualify for a warranty claim, a replacement product will be sent to the customer at no cost.

 

Trendy Trees Plastic Baubles

Trendy Trees does not guarantee flawless baubles. The baubles may contain lines from the manufacturing process and slight scratches and imperfections. We do not offer refunds nor exchanges due to these manufacturing imperfections.

 

Consumer Grade Products

Trendy Trees’ Consumer Grade products are designed for average residential usage and are not rated for commercial Christmas lighting and decorating applications. Trendy Trees offers a limited warranty on Consumer Grade products for one year from date of purchase, with actual usage of 90 days or less.

This limited warranty does not cover products that are subject to accident, neglect, abuse, misuse or acts of God. Warranty is void if the bulbs are used beyond normal seasonal usage, which is defined by Underwriters Laboratory as 90 days or less per calendar year. Using the bulbs with voltage higher than 130 volts will void the warranty. Warranty is only valid for original purchaser and is non-transferable.

For any warranty claims, the product must be sent back to Trendy Trees at the customer’s expense. The product will be checked by our warranty department and if the product is found to qualify for a warranty claim, a replacement product will be sent to the customer at no cost.